Hello, I'm

Yogesh Bandekar

I'm a |

Results-driven Senior Application Support Engineer with 5+ years of experience in managing production environments, incident management, and ensuring high system availability.

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About Me

Results-driven Senior Application Support Engineer with over 5+ years of experience in managing production environments, incident management, and ensuring high system availability.

Expertise in SQL (MSSQL, Oracle) for data analysis and troubleshooting, along with hands-on experience in Azure and AWS cloud environments. Proven track record in resolving critical incidents within SLA, performing root cause analysis (RCA), and driving deployment and automation improvements.

Skilled in monitoring and alerting (Grafana), security compliance (VAPT, IIS hardening), and supporting audits in enterprise environments. Adept at collaborating across cross-functional teams to deliver reliable, scalable, and secure application solutions.

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Years Experience
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Companies
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Certifications
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Technologies

My Skills

Databases

MSSQL Oracle MySQL

Cloud

Microsoft Azure AWS (EC2, S3)

Programming & Scripting

SQL (hands-on) Python (basic) Shell Scripting (basic) Java (basic) C# / .NET (basic)

Monitoring & Alerting

Grafana Production Monitoring Alert Handling Power BI

Application Support

Incident Management Root Cause Analysis (RCA) SLA Management Production Support

Deployment & Automation

Release Management CI/CD Basics Windows Batch Scripting

Security, Compliance & Audits

IIS Hardening VAPT Security Audits Compliance Audits SSL Firewall Management

Ticketing & Collaboration

ServiceNow Jira Confluence ITSM Tools

Operating Systems

Linux (Ubuntu) Windows

Work Experience

Senior Application Support Engineer

Birlasoft

SBI Mutual Fund — Application Support Manager

Apr 2023 — Present
  • Modernized applications and successfully migrated Oracle 12c to 19c
  • Executed deployments across DEV, QA, UAT, and PROD environments following change management processes
  • Provided L2 production application support, resolving incidents and service requests within defined SLA timelines
  • Led cloud migration for multiple enterprise applications from on-premise to Azure, ensuring minimal downtime
  • Developed automation scripts to improve deployment efficiency
  • Managed ETL job execution and file processing workflows efficiently
  • Troubleshot application issues using MSSQL, SQL, and PL/SQL queries for data validation and issue analysis
  • Collaborated with vendors and ensured VAPT security compliance
  • Performed IIS hardening and enhanced system security
  • Worked directly with business stakeholders to ensure timely issue resolution
  • Led DR/BCP configurations and ensured seamless execution, maintaining uninterrupted application availability
  • Reduced application downtime by 20–30% through proactive monitoring and RCA
AzureOracleMSSQLETLVAPTIISDR/BCPRCA

Senior Support Engineer

CITI Technology
Nov 2021 — Feb 2023
  • Provided end-to-end production support for mission-critical enterprise applications
  • Provided L2 production application support, resolving incidents and service requests within defined SLA timelines
  • Executing AWS-based data pipelines and Power BI dashboards
  • Improved database performance and enhanced MSSQL query optimization
  • Ensured security compliance by implementing effective access control measures
  • Automated ticket resolution processes, increasing operational efficiency
AWSPower BIMSSQLITSM

Process Associate

Tata Consultancy Services (TCS)
Dec 2019 — Nov 2021
  • Delivered L2 production support for high-impact commodity trading applications
  • Created automation scripts to enhance batch processing and deployments
  • Developed SQL-based reports to extract meaningful business insights
  • Implemented Linux server monitoring and system troubleshooting solutions
  • Led cross-team collaborations to resolve critical production issues
  • Led DR/BCP configurations and ensured seamless execution, maintaining uninterrupted application availability
  • Managed Linux-based infrastructure and automated content deployment
  • Conducted server disk space monitoring and setup automated alerts
  • Resolved system performance bottlenecks and improved troubleshooting efficiency
LinuxSQLShell ScriptingDR/BCPMonitoring

Certifications & Achievements

Excellence in Production Movement & Cloud Transformation

Birlasoft Recognition Award

Gen AI Agents: Transform Your Organization

Google Cloud Issued Jul 2025 View Credential

Gen AI: Beyond the Chatbot

Google Cloud Issued Jul 2025 View Credential

DevOps Prerequisite Course

KodeKloud Issued Mar 2025 View Credential

Git Basics for DevOps

KodeKloud Issued Apr 2025 View Credential

Jenkins for Beginners

KodeKloud Issued May 2025 View Credential

Getting Started with Power BI Desktop

Coursera Issued Jun 2024 View Credential

Core Strengths

Problem Solving

Strong problem-solving and analytical skills for diagnosing complex production issues

Continuous Learning

Passion for continuous learning and innovation in cloud, automation, and DevOps

Cloud & Automation

Expertise in cloud computing, automation, and enterprise software solutions

Leadership & Communication

Ability to manage high-pressure production environments with excellent stakeholder engagement

My Education

Mumbai University

MSc. Information Technology

2019 — 2021

Graduated with a 9.15 GPA. Advanced studies in software engineering, database systems, cloud computing, and data analytics.

Mumbai University

BSc. Information Technology

2016 — 2019

Graduated with an 8.20 GPA. Foundation in computer science fundamentals, data structures, algorithms, and programming.

Get In Touch

I'm always open to discussing new opportunities, collaborations, or just having a chat about tech.

Phone

+91-9702236263

LinkedIn

Yogesh Bandekar

GitHub

github.com/yogi2310